We at EMBELLISHED KAFTANS are passionate about ensuring that you are completely satisfied with your purchase. If you are not satisfied with your purchase on embellishedkaftans.com.au you are entitled to an exchange or refund within 7 days of receipt should it meet the below requirements:
- Proof of purchase provided
- Tags attached
- Garment in original condition, including unworn and unwashed
- Returns Form enclosed in returns package
(click here to download)
Postage of Exchange or Refund
EMBELLISHED KAFTANS does not accept responsibility of customer sent return or exchange packages; so it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
PLEASE NOTE: Duty, tax and/or shipping costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by EMBELLISHED KAFTANS.
Please direct all return or exchange packages to:
PO BOX 1295,
Queensland – 4575
Refunds minus postage will be processed in the method as the original payment within 5 business days of EMBELLISHED KAFTANS receiving the return parcel .
Refund will only be issued for the item not the postage unless in the unlikely event where the item is deemed faulty by EMBELLISHED KAFTANS in which case full refund will be issued.
Please read our detailed Faulty Policy in the terms and conditions .
Exchanges or Replacements
EMBELLISHED KAFTANS offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability.
These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.
A limit of 1 exchange per order applies, unless product deemed faulty by EMBELLISHED KAFTANS. Should a refund be requested for the exchanged item, EMBELLISHED KAFTANS is happy to process a refund, should it meet the Returns Policy requirements.
Should a faster exchange be required, EMBELLISHED KAFTANS recommends sending the item back for a refund and placing a separate order online for the new item. EMBELLISHED KAFTANS will not accept out of pocket expenses should a customer choose this option.
Same Value Exchange
Should the item requested for exchange be the same value as that of the product being returned, the shipping charges will be payable by the customer both ways for return as well as receipt of exchanged item.
Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
- A variance where payment is owed to the customer will be refunded as per the original order payment method.
- A variance where payment is owed to EMBELLISHED KAFTANS , a email notification will be sent out to the customer prior to processing and dispatch to take additional payment